Do you sometimes have a hard time dealing with difficult clients?
Dealing with difficult clients can be a pain, but there are a few ways to make the relationship work in spite of the difficulties. As a freelancer or independent worker you’re always on the lookout for new ideas to keep your business running smoothly and your clients happy.
The first rule in dealing with difficult clients is to set clear expectations:
If you set clear expectations, there is a fair chance that your client won’t become a difficult client. This includes:
- Objectives & Milestones
- Budget & Invoicing schedule
- Deliverables (yours and clients)
- Communication & feedback procedures
- Contact details (preferences, frequency)
- Modalities for changes
- Anything else that is important and has been a problem in the past
Second rule: the customer is always right!
This might seem obvious and it should be the first tactic to use. Remember, the client is paying for your services and it’s important to maintain a positive working relationship. However, if the situation becomes truly unreasonable, it’s okay to politely decline the project or terminate the working relationship.